Privacy Policy

This privacy policy lets you know what information we collect, how we may share that information, and your choices regarding the sharing of your information. This policy applies to MyChangeAddress.com and other places where we may collect personal information.

Personal Information

  • We may collect personal information such as your contact, billing and shipping information. We may also collect demographic information.
  • We collect information regarding your interactions with our Web sites using cookies or clickstream technology.
  • We may obtain additional personal and non-personal information from third party providers.

Your Choices

  • You may choose to stop receiving e-mail, direct mail, phone and mobile marketing communications.
  • You may choose to update and correct your personal information.

Uses of Information

  • We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
  • Your personal information may be shared with current or future MyChangeAddress entities or subsidiaries.
  • We may also use the information you provide to send you marketing communications.
  • In limited circumstances, MyChangeAddress may need to share your information with certain third parties to perform services on our behalf.

MyChangeAddress does not knowingly collect information online from children under 13.
MyChangeAddress values our relationship with our customers and we are committed to responsible information-handling practices.

The following Privacy Policy describes the information and privacy practices for MyChangeAddress, occasions or events where your personal information is collected by, or on behalf of, MyChangeAddress. When you provide us your personal information, you consent to the information practices described in this policy. This Privacy Policy may not apply to Web sites that are accessible through the MyChangeAddress sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the MyChangeAddress trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information. Please click on paragraph title for more details.

As part of your interaction with MyChangeAddress, we may collect personal information such as:

  • Contact information, including name, mailing address, phone number and e-mail address
  • Purchase information, including credit card number, billing and/or shipping information

We may also collect demographic information, including age, personal interests and product preferences.

While you're shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:

  • Purchase products or services
  • Set up an account online
  • Participate in a sweepstakes, promotion or survey
  • Contact us with a question or concern
  • Participate in other activities with MyChangeAddress

We use the personal information you provide for purposes including, but not limited to:

  • Fulfilling requests for products, services or information
  • Tracking and confirming online orders
  • Providing customer services
  • Administering sweepstakes, promotions or surveys
  • Offering new products and services
  • Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed, or as described elsewhere within this Policy
  • Information From/About Friends or Family

If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your Wish List.

  • Information from Third Parties

MyChangeAddress obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers.

  • Sharing of Personal Information

We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information to third parties to perform services on our behalf such as:

  • Fulfilling our customers' orders
  • Sending MyChangeAddress marketing communications
  • Delivering packages
  • Servicing products
  • Fulfilling subscription services
  • Conducting research, analysis or administering surveys
  • Sending regular mail and e-mail on behalf of MyChangeAddress
  • Processing credit card payments
  • Providing chat functions

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

MyChangeAddress communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.

Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:

  • Follow the directions on an e-mail or direct mail marketing communication you receive from us.
  • Send an e-mail with your request and current contact information to: mca.support@bridgevine.com
  • Send a letter with your request and current contact information to:

MyChangeAddress.com
2770 Indian River Blvd., Suite 400
Vero Beach, FL, 32960

  • For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

MyChangeAddress will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

  • 10 business days for e-mails
  • 30 business days for direct mail and phone

Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, or other organization-related communications.

MyChangeAddress wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:

  • Follow the directions on an e-mail or direct mail marketing communication you receive from us.
  • Send a request to: mca.support@bridgevine.com
  • Send a letter to:

MyChangeAddress.com
2770 Indian River Blvd., Suite 400
Vero Beach, FL, 32960

  • If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.

When shopping online on our website, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. MyChangeAddress cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

We use a variety of information security measures to protect your online transactions with us. The MyChangeAddress Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. However, we do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

  • Web Beacons / Gifs

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customer's personally identifiable information.

  • Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.We use this information, which does not identify individual users, to analyze trends, to administer the site, to track user's movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

  • 3rd Party Tracking

The use of cookies by our partners, affiliates, and service providers is only partially covered by our privacy policy. We do not have full access or control over some of these cookies, although they are not tied to personally identifiable information. Our third party partners may also employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage their content on our site.

  • Behavioral Targeting / Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising.
You will continue to receive generic ads http://www.networkadvertising.org/managing/opt_out.asp.

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.

Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

MyChangeAddress.com
2770 Indian River Blvd., Suite 400
Vero Beach, FL, 32960

As MyChangeAddress continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

The trademarks, service marks, trade names, logos, pictures, design elements, marketing promotions, offers, technology (including web design), or other written materials and other indications of origin displayed in this Site ("Trademarks") are owned by Bridgevine. Nothing contained herein should be construed as granting the browser or user of this Site the right to use any Trademark displayed in this site without the written permission from Bridgevine.

Commitment to Privacy

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.
MyChangeAddress follows these privacy principles both online and offline in the collection, use, security and sharing of customer information:

  • NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.
  • CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
  • SECURITY. We will use reasonable security measures to protect the personal information we receive from you.
  • SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

About Us

MyChangeAddress is the single largest, privately owned company to facilitate the address change request process for its users.


Bridgevine, Inc. is a Five-Time Inc. 5000 Honoree