As we are a private business, we charge a fee to process your request for you - just as you would pay an attorney to help you fill out incorporate papers or an accountant to help prepare your tax return. We want to make sure we keep the cost affordable - which is why we are over 50% cheaper than any of our competition and our fee includes the USPS $1.00 online filing charge. Please review our comparison chart on how we stack-up against the competition and even the Post Office - you will see there is no question you are getting value for your money.
Payment is never required for our services. There are 2 ways to get your address change processed by us at no cost to you:
1. Sign up for any service you need when you are moving. Our first goal is to make your move easier - if you need to sign up for Internet, electricity, get a quote on new flooring or even order your local newspaper, we are glad to help you with that and submit your address change request to the post office at no cost to you.
2. Complete the form yourself. If you wish to handle the address change request yourself and complete the form, you can download a version here and drop in your mailbox.
There is absolutely no charge for this service and there is no recurring billing element - simply 7 free days of service to keep you safe when you are moving - and no social security number is required. This includes: (1) $10,000 of insurance coverage against lost wages and costs associated from identity theft - that is, if you end up with an identity theft breach and you have to take work off to deal with the problem you will be reimbursed for that time away from your job; (2) access to Level III trained ICFE agents to help restore your identity and finances to pre-theft status. We will help you determine the scope of the breach, shut it down and repair any damage done.
When you move, personally identifiable information (PII) is shuffled around from one home to the next. In layman's terms, your mail can be all over the place for the few days before and after your official move date. Additionally, during this time, you may be preoccupied with financing homes, closing and opening new banking and utility accounts and packing and moving. You may simply be distracted and leave yourself open to have your identity stolen. Professional identity thieves are ruthless and extremely intelligent - they take advantage of these opportunities to potentially get access to your PII.
We do offer a fee-based upgrade to our platinum service which includes added benefits.
Moving is a stressful time - we know you have 100 things going on and during those final moments, things can change quickly. This is why we offer a same business day customer support promise. If you call us via phone or send us an email, you will receive a response the same business day - or first thing the next morning if your request is submitted after 5:00pm. We want you to know that we care and are here to help make this stressful time for you as easy as possible.
Once you complete your transaction with us, we give you access to a qualified moving concierge at no additional cost to you. This concierge is a qualified representative that is here to help you with getting settled into your new home. If you need quotes from service providers, such as landscapers, maids and pest control services, feel free to call us and we will get you the information you need - either right away on the phone or via email. Need some help ordering a pizza for your first weekend of unpacking? You are busy enough with your move - if we can help you with some personal tasks, we are glad to do so.
If you are not satisfied or feel we did not deliver good on our promises to you, we will refund your entire processing charge - no questions asked. Nobody else will offer anything even remotely close to this.
We are the only private address change organization to undergo the rigorous certification process through TRUSTe. We are serious about protecting your personal information - we will never share this information with any 3rd party unless you explicitly request us to do so. Other companies - INCLUDING THE POST OFFICE - are monetizing your data without your permission. We absolutely will never do this unless you ask to hear from the 3rd parties we work with. Take a look at the other companies that are TRUSTe certified - you will see we are in good company.
Credit card fraud is on the rise - we are the only address change service to be certified as a PCI Level I compliant company. This means that we vigorously protect your credit card information. Secure server certificate or SSLs are not enough (but, yes we have those, too). We have the most advanced servers and relevant software to keep hackers out of our systems - all of our employees are properly screened. At the end of the day, when you conduct business with us, your credit card data becomes our most closely guarded secret.
Many companies will say they have special offers on Internet, TV and other home services, but at the end of the day, you still have to contact those companies separately to get your services turned on. We are securely connected to nearly every major provider of television and high speed Internet service - this means that if you sign-up for high speed Internet on our site, your information is securely transmitted right to the provider so the process starts right away. You will never have to go to another site to re-enter all of your information to place your order. We are here to save you time and if you can do several things in one place, we think that is good for everyone.